When or if reloading the software this is the ip number (10.111.1.6:9080) 

Login IMGUKDC2 and open the Avaya Reporting Icon on the desktop


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From the User Management menu, go to Licence Users


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Roll down the Selected Licensed Users list, tick any new starters, then ok (ignore the spare ones)


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Back to the User Management menu, click Refresh Users & Groups


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Close the software and restart when you see this message


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Log back in with mw’s saved credentials


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All should now be good

Any issues speak to MW or ring NGC support at…

NGC Support Desk: 0344 9800 344 |  support@ngcnetworks.co.uk