Hi Steve,

 

Please follow the steps below to release unused licenses.

  • Login to the portal as admin
  • Navigate to the Admin tab --> License Management --> Restrict Users
  • Click on the Restrict Users button
  • Select "UnOwnned Licenses" from the drop-down and generate the report
  • Delete the result as these are deleted users in AD still consuming licenses.

 

I hope this helps. Please feel free to contact us for any further assistance.