IT Self Service. How to Reset Security Questions and Answers : IM Group

IT Self Service. How to Reset Security Questions and Answers Print

Created by: Denver Wong

Modified on: Fri, 5 Apr, 2024 at 9:56 AM

Select Reports and then click on Enrolled Users Report

Find the user you need to reset for the Security Questions and Answers. Then click on disenroll

Then select security question and answer and the okay

Make sure the “Free up the selected user(s)’ license” is unticked. Then click okay.

Once this is done make sure they log back into IT Self Service

Denver is the author of this solution article.

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